About Homqis
Homqis offers lighting products for customers in the United States, including chandeliers, pendant lights, wall lights, and related lighting products.
Our website is structured to provide clear product information together with defined shipping, payment, return, refund, and customer-support information so customers can review the applicable terms before placing an order.
What Homqis Offers
Our catalog focuses on lighting products, including:
- Chandeliers
- Pendant lights
- Wall lights
- Related lighting products
Product-specific information is presented on the applicable product pages so customers can review the available details before purchase.
A Clear Purchasing Process
We aim to keep the ordering process straightforward by presenting the key terms that affect a purchase clearly.
For orders within the United States:
- Transaction Currency: USD
- Standard Shipping: Free
- Order Cut-Off Time: 4:00 PM (GMT-5)
- Handling Time: 1–4 business days
- Transit Time: 8–17 business days
- Estimated Delivery Time: 9–21 business days
- Business Days: Monday–Friday
After an order has shipped, tracking information is sent by email with a tracking link.
Delivery timeframes are estimates rather than guaranteed arrival dates.
Returns, Exchanges, and Refunds
Return requests may be submitted within 30 days from delivery.
For approved returns:
- Return shipping is free.
- There is no restocking fee.
- Returned products are inspected within 1–3 business days after receipt.
- Approved refunds are processed within 10 business days after inspection and approval.
- Refunds are issued to the original payment method.
Exchanges are available for eligible products.
Orders may also be cancelled before shipment.
Customers must contact Homqis and receive the applicable approval and return instructions before sending a product back.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Customer Communication
Questions about products, orders, shipping, tracking, payments, returns, exchanges, cancellations, or refunds can be submitted by email.
Contact Email: info@homqis.com
Response Time: Within 48 business hours
Clear order details, including an order number where applicable, can help us review an inquiry accurately.
Our Approach to Store Information
Homqis aims to present customer-facing information in a clear and consistent manner.
Customers can review the applicable product information and store policies before completing a purchase, including information concerning shipping, payments, returns, refunds, and privacy.
If clarification is needed before placing an order, contact us at info@homqis.com.
Contact & Business Information
Store Name: Homqis
Operating Address: 1996 Dorchester Ave, Boston, MA 02124, United States
Contact Email: info@homqis.com
Operating Hours: 9:00 AM–5:00 PM (GMT-5)
The Operating Address is provided for business identification and transparency. It is not designated as the default Return Address.