Contact Homqis
For questions about an order, lighting product information, delivery, returns, refunds, or payment-related matters, contact Homqis using the information below. Providing relevant order details with your message helps us review your inquiry accurately.
Contact & Business Information
Store Name: Homqis
Operating Address: 1996 Dorchester Ave, Boston, MA 02124, United States
Contact Email: info@homqis.com
Operating Hours: 9:00 AM–5:00 PM (GMT-5)
Business Days: Monday–Friday
Response Time: Within 48 business hours
The Operating Address is provided for business identification and transparency.
Email Support
For customer inquiries, email info@homqis.com.
We can assist with:
- Order status and tracking questions
- Delivery inquiries
- General information about chandeliers, pendant lights, wall lights, and related lighting products
- Return and exchange requests
- Refund inquiries
- Payment and checkout questions
- Other order-related or customer-service matters
Information to Include With Your Inquiry
Where applicable, include:
- Your order number
- The email address used when placing the order
- A clear description of your question or issue
- Relevant photographs or supporting information when they help explain the issue
Providing complete information can help us evaluate your request without unnecessary follow-up.
Returns and Exchanges
If you need to request a return or exchange, contact info@homqis.com before sending the product.
Homqis will review the request. If the request is approved, you will receive the applicable return instructions, including the appropriate return destination or shipping instructions where applicable.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
The Operating Address shown on this page is not designated as the default Return Address.
Response Timing
Customer inquiries are handled within 48 business hours. Homqis business days are Monday–Friday, and Operating Hours are 9:00 AM–5:00 PM (GMT-5).
If you need to provide additional information regarding an existing inquiry, reply to the same email conversation where possible so the relevant details remain together.
Customer Communication
Homqis aims to provide clear and accurate information regarding orders, lighting products, shipping, returns, refunds, and other customer-service matters. Applicable order and policy conditions are governed by the information published on our website.