Refund policy
Homqis provides a defined process for returns, exchanges, cancellations, and refunds for eligible orders. This policy applies to orders delivered within the United States.
30-Day Return Window
Return requests must be submitted within 30 days from the delivery date.
To request a return, contact info@homqis.com before sending the product back. Each return request is reviewed before return instructions are issued.
Products must not be sent back without receiving the applicable return approval and instructions.
How to Request a Return
- Contact info@homqis.com within 30 days from delivery and request a return.
- Homqis will review the return request.
- If the return is approved, Homqis will provide the applicable return instructions.
- Follow the approved instructions and send the product to the return destination specified as part of that process.
- After the returned product is received, it will be inspected within 1–3 business days.
- If the return satisfies the applicable conditions and the refund is approved, the refund will be processed within 10 business days after inspection and approval.
- The refund will be issued to the original payment method.
Return Shipping Cost
Return shipping is free for approved returns and exchanges.
There is no restocking fee.
Customers must follow the shipping and return instructions supplied after approval.
Return Destination
A Return Address has not been designated on this policy.
Customers must first contact Homqis and receive approval and applicable return instructions before sending a product back. The appropriate return destination or other return instructions will be provided as part of the approved return process.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
The Operating Address listed below is provided for business identification and transparency and is not the default Return Address.
Damaged or Incorrect Products
If an order arrives damaged or the incorrect product is received, contact info@homqis.com and describe the issue.
Homqis will review the request and provide the applicable instructions. Approved returns remain subject to the return process described in this policy.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@homqis.com. The request will be reviewed, and applicable exchange instructions will be provided if approved.
Return shipping is free for approved exchanges.
Cancellations
Orders may be cancelled before shipment.
To request a cancellation, contact info@homqis.com as soon as possible. A cancellation can only be completed if the order has not yet shipped.
Once an order has shipped, the applicable return process must be followed instead.
Inspection and Refund Processing
Returned products are inspected within 1–3 business days after receipt.
If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method.
Customer Assistance
For questions concerning returns, exchanges, cancellations, or refunds, contact Homqis at the email address below.
Contact & Business Information
Store Name: Homqis
Operating Address: 1996 Dorchester Ave, Boston, MA 02124, United States
Contact Email: info@homqis.com
Operating Hours: 9:00 AM–5:00 PM (GMT-5)
Business Days: Monday–Friday
Response Time: Within 48 business hours
The Operating Address is provided for business identification and transparency. It is not designated as the default Return Address.