Product Issue & Support Information
Homqis provides support for questions or concerns involving chandeliers, pendant lights, wall lights, and related lighting products purchased from our store.
This page does not establish separate product warranty terms. Return, exchange, cancellation, and refund requests are handled according to the applicable Homqis policies and the terms described below.
Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or incorrect, contact Homqis at info@homqis.com.
Please include your order information and a clear description of the issue so the request can be reviewed.
Our response time is within 48 business hours.
Return Requests
Return requests must be submitted within 30 days from delivery.
The return process is:
- Contact info@homqis.com and submit your return request.
- Homqis will review the request.
- If the return is approved, you will receive the applicable return instructions.
- Follow the approved instructions when sending the product back.
- After the returned product is received, it will be inspected within 1–3 business days.
- If the return satisfies the applicable conditions and is approved, the refund will be processed within 10 business days after inspection and approval.
- Approved refunds are issued to the original payment method.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@homqis.com. The request will be reviewed before exchange instructions are provided.
Return shipping is free for approved returns and exchanges.
Restocking Fee
Homqis does not charge a restocking fee.
Cancellations
Orders may be cancelled before shipment.
To request a cancellation, contact info@homqis.com. If the order has already shipped, the applicable return process must be followed instead.
Return Destination
Customers must obtain return approval and applicable return instructions before sending a product back.
A Return Address has not been designated in the information on this page. The appropriate return destination or instructions will be provided as part of the approved return process.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Contact & Business Information
Store Name: Homqis
Operating Address: 1996 Dorchester Ave, Boston, MA 02124, United States
Contact Email: info@homqis.com
Operating Hours: 9:00 AM–5:00 PM (GMT-5)
Business Days: Monday–Friday
Response Time: Within 48 business hours
The Operating Address is provided for business identification and transparency. It is not designated as the default Return Address.