FAQs
Frequently Asked Questions
How can I get more information about a lighting product before ordering?
If you have a question about a chandelier, pendant light, wall light, or another lighting product, contact Homqis at info@homqis.com.
Please identify the product you are asking about and include your specific question so we can review your inquiry accurately.
Is standard shipping free?
Yes. Homqis provides free standard shipping for orders within the United States.
When will I receive tracking information?
Tracking information is sent by email after your order has shipped.
The email will include a tracking link that you can use to follow the shipment.
What should I do if my order arrives damaged or incorrect?
Contact info@homqis.com and provide your order information along with a clear description of the issue.
Homqis will review your request and provide the applicable instructions.
Do I have to pay for return shipping?
Return shipping is free for approved returns and exchanges.
You must contact Homqis and receive approval and return instructions before sending a product back.
Does Homqis charge a restocking fee?
No. Homqis charges no restocking fee.
Can I send a return to the Homqis Operating Address?
Not unless Homqis specifically instructs you to do so as part of an approved return.
Customers must first contact info@homqis.com, receive return approval, and follow the return instructions provided.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
What currency does Homqis use?
Homqis transactions are in United States Dollars (USD).
How quickly will Homqis respond to my inquiry?
Homqis responds to customer inquiries within 48 business hours.
Our business days are Monday–Friday.
What are the Homqis Operating Hours?
Homqis Operating Hours are:
9:00 AM–5:00 PM (GMT-5)
Business days are Monday–Friday.